Citizen Service Portal

Rural Local Bodies Bihar • Digital Governance • Citizen-Centric Services

1.25L+

Citizen Applications Processed

8400+

Gram Panchayats Connected

92%

Online Service Delivery Rate

24x7

Digital Citizen Support

Major Citizen Services

Property Tax

Online property tax assessment, payment, receipt download, due reminders, and tax collection monitoring.

Trade License

Apply and renew trade licenses digitally with real-time application tracking and approval workflow.

Water Tax

Citizen-friendly water tax billing system with online payment and grievance redressal mechanism.

Birth & Death Certificate

Easy registration and certificate download facility integrated with rural administration records.

Public Grievance

Register complaints related to roads, sanitation, water supply, street lights, and civic services.

Asset Booking

Online booking of community halls, markets, ponds, shops, and Panchayat assets.

Citizen Service Workflow
1

Online Application

Citizens submit service requests through portal or CSC.

2

Verification

Panchayat officials verify documents and application details.

3

Approval Process

Automated approval workflow improves transparency.

4

Digital Delivery

Certificates, receipts, and updates delivered digitally.

Benefits for Rural Local Bodies

  • Increase OSR (Own Source Revenue) collection efficiency
  • Transparent governance and audit readiness
  • Reduction in manual paperwork and delays
  • Centralized monitoring dashboard for Bihar RLBs
  • Improved tax compliance and citizen trust

Benefits for Citizens

  • 24x7 online access to civic services
  • Faster approvals and digital certificates
  • Online payments and instant receipts
  • Easy complaint registration and tracking
  • Reduced dependency on physical office visits